ISO 20000 ITSMS – Information Technology Service Management System
ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management.
The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services. ISO/IEC 20000 was released in 2005 based on the IT infrastructure library (ITIL®) best practice framework, and updated in 2011.
The adoption of ISO/IEC 20000 has grown quite rapidly in the international arena of IT service providers and it has become a competitive differentiator for delivery of IT services.
ISO/IEC 20000-1:2011 can be used by:
an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;
an organization that requires a consistent approach by all its service providers, including those in a supply chain;
a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
a service provider to monitor, measure and review its service management processes and services;
a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS; an assessor or auditor as the criteria for a conformity assessment of a service provider’s SMS to the requirements in ISO/IEC 20000-1:2011.
Benefits of ISO/IEC 20000 IT Service Management:
Achieve international best practice standards of IT service management
Develop IT services that are driven by and support business objectives
Integrate people, processes and technology to support business goals
Put in place controls to measure and maintain consistent levels of service
ISO/IEC 2000 is compatible with ITIL to support continual improvement